Refund Policy

Last Updated: [6/28/26]

At VORA, we want customers to receive working products as described. Because our products are digital, refunds are limited and only approved under specific circumstances.

Refund Eligibility

Refunds may be approved only if there is a verified issue with the product itself, such as:

• The product does not work as described and is caused by an issue with script; not user device
• The product was not delivered
• The product has a technical issue caused by our side
• We are unable to provide a working replacement or solution

Before a refund is approved, customers may be required to contact support and allow us a reasonable chance to troubleshoot, replace, or fix the issue.

Non-Refundable Situations

Refunds will not be issued for issues caused by the customer’s setup, device, software, or lack of compatibility.

This includes, but is not limited to:

• Using an unsupported mouse, keyboard, device, or hardware
• Not reading the product requirements before purchasing
• Buying the wrong product
• Changing your mind after purchase
• Not knowing how to use the product
• Failure to follow setup instructions
• Compatibility issues caused by unsupported equipment or software
• Account bans, restrictions, or actions taken by third-party platforms or games
• Attempts to abuse the refund system

Customers are responsible for making sure their device, mouse, software, and setup are supported before purchasing.

Digital Product Policy

All sales are final unless there is a confirmed problem with the product itself. Once a digital product has been delivered, accessed, downloaded, or activated, it is generally not eligible for a refund unless the issue is verified to be caused by the product.

Troubleshooting Requirement

If you experience an issue, you must contact support with details about the problem. We may ask for screenshots, videos, order information, device details, or other proof needed to verify the issue.

If you refuse to troubleshoot or provide the requested information, your refund request may be denied.

Refund Review

Refund requests are reviewed case by case. Approval is not guaranteed. If a refund is approved, it will be sent back to the original payment method when possible.

Processing times may vary depending on the payment provider.

Chargebacks and Disputes

If you open a chargeback or payment dispute without contacting support first, your account, license, or access may be suspended or permanently revoked.

Fraudulent disputes may result in being banned from future purchases.